FAQs
Shipping & Returns
Have questions about how we ship your orders or how our return process works?
Find quick answers about delivery times, order tracking, cancellations, returns, and refunds in our Shipping & Return FAQs below.
We're committed to making your experience with ORLMS E-Bikes smooth, secure, and hassle-free!
How long does delivery take after placing an order? +
Orders typically process within 1-2 business days and are delivered within 5-7business days via DHL, FedEx or UPS.
Will my eBike and battery ship together? +
Sometimes your bike and battery may ship separately due to shipping regulations. You will receive separate tracking numbers if this occurs.
Can I ship to a PO Box or military APO address? +
No. We do not deliver to PO Boxes or APO/FPO addresses. Please provide a valid physical street address.
What is your return policy for bikes? +
We accept returns within 15 days of delivery if the bike is unused, in original packaging, and in brand-new condition. Restocking fees up to $300 may apply.
Who is responsible for return shipping costs? +
Customers are responsible for all return shipping fees unless the product is defective. All returns must be insured for the full purchase value.
What should I do if my bike arrives damaged? +
Please document any damage with clear photos and contact info@dakeyabike.eu within 48 hours of delivery. We’ll assist with a replacement or parts.
How long does it take to receive a refund after a return? +
Once we receive and inspect your return, refunds are processed back to your original payment method within 14 business days.