Shipping policy

Shipping Policy

We are committed to offering you the best shipping options. Our goal is to deliver premium service to our customers while maintaining the highest level of responsiveness at all times.

Shipping Destinations

Bicycles are shipped from China. Shipping fees and taxes are included for delivery to the following countries:

Italy, Germany, France, Finland, Ireland, Belgium, Sweden, the Netherlands, Poland, Hungary, Denmark, Romania, Spain, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia.

Shipping Costs & Delivery Times

We typically ship via UPS, DPD and FedEx, with free delivery and all taxes included.
  • Bicycles will be delivered within 3–7 business days after your order is placed.
  • Accessories and batteries are shipped from China and will be delivered within 7–12 business days (excluding weekends and public holidays).

Order Verification

Once your order is verified, we will send you a confirmation email.

After verification, orders cannot be cancelled in principle, as the fulfillment process has already commenced. However, we will make every effort to communicate with you via email or phone to work out a suitable solution.